Here to help collect payments owed to you
According to the latest research from Barclays, three in five, (58%) of SMEs are currently waiting on overdue payments, which are tied up in unpaid invoices.
In the last year alone, 51% of UK businesses, (SMEs), were affected by delays in receiving payments for their goods and services.
Scott and Mears is helping businesses on a huge scale, providing a range of professional debt recovery services for a variety of industries and businesses throughout Essex and the UK.
No Collection No Fee
B2B & B2C collections
Assessment of Means and Pre-Sue Reporting
Protecting your brand and customer relationships
By instructing a third party, like ourselves, to collect payment, you are removing any internal strain between your company and your customer when collecting payment.
It is in our own best interest to protect our brand and reputation at all costs, as well as yours. This is why from the very heart of our team, we remain true to our core values and always act with integrity and professionalism.
We know that when we build rapport with a debtor, we are more likely to obtain payment from them for you.
We approach debt collection sensitively, and fairly to increase our chances in obtaining payment. When you build relationships, you become 1st on the short-list to getting paid. If a debtor can't pay, we recommend debt recovery charities to support their case & well-being.
- Obtain payment quicky.
- Approach debt collection sensitively and fairly.
- Protect your reputation and customer relations.
Peace of mind
Our clients say that our debt collection service gives them peace of mind, knowing we working hard and professionally to recover what is rightfully owed to them. Our team, who have years of experience between them are always available to give guidance and support in the best methods to recovering your moneys owed.
Scott & Mears worked hard to get my debt recovered. They did everything to guide me through the process. I would recommend them and use them again, if I ever had to.
I've found Scott and Mears very helpful in recovering debts from some difficult tenants over the last 2 years.
Being a small, family business, unpaid accounts have a serious impact on us. We have used Scott & Mears as our debt recovery agent for nearly 20 years, and in that time they have given us excellent advice, recovered many debts which likely would have gone partly or wholly unpaid, and processed these with the minimum of fuss and inconvenience to ourselves. They do this at a very competitive rate, which again makes a big difference to our profitability.
I have nothing but good things to say about this company. I have dealt with Martin for the past year or so and he has always been very helpful and accommodating. Always contactable and easy to deal with. I would highly recommend Scott and Mears.
Thanks for being understanding to my current situation, very professional company.
The adviser called me and gave me the best news I could want on a Friday absolutely fabulous. Can’t fault them have been really really thoughtful with me every step of the way.
Where do I start, big big thanks to Chris. After some stressful phone calls i was reassured by the guys at Scott & Mears and they were great. Regards guys.
Chris was a total professional today dealing with my account. The service at Scott and Mears is truly exceptional.
Scott & Mears have been a superb company to deal with. Advising and guiding me through the entire recovery process, court documents and hearings whilst providing a professional, yet kind service. No stone left unturned proved to give us a positive result in a difficult case. It can be incredibly daunting to embark on something you have so little knowledge of but Scott & Mears have been fantastic from start to finish. Can highly recommend & will be my “go to” in the future.
Sharne was brilliant in helping what was a difficult situation for me! She was kind and understanding and really made me feel relaxed!
Specialists in their field provides a super service.
The Collection Process
1.Instruct us and agree best bespoke strategy with you. Agree letter content with you.
2.Letter of Demand sent to debtors by email and post, with initial call within 2 hours where possible.
3.Telephone strategy implementation.
4.Debt collected or further action.
Our strategies vary upon clients’ requirements. However, a general strategy is:
- Within 24 hours of receiving the debt from you, we will send a first letter and/or email to the debtor.
- Following this letter, we will call the debtor on a regular basis until contact is established, while sending SMS messages, emails and further letters to gain contact.
- Once engaged with the debtor we will seek to recover the debt in the shortest time frame.
- If we still have not received any contact from the debtor, then we can go further in offering tracing services and/or issuing a Pre-Action Protocol to commence legal proceedings, utilising our panel of advisors.
This varies greatly.
Previously, debtors have paid within minutes of receiving our first contact, for others it can take longer, or sometimes not at all. We will always be honest and open with you about your cases, if we believe there is nothing more we can do, then we will communicate that to you.
This varies depending on the type of debt as well as what is stated in your own Terms and Conditions.
It may be possible for us to add the following charges:
- Late Payment Charge
- Commission Costs
- Trace Fees
- Legal Costs
If you decide to use our services, then we will send you an instruction form to complete.
This form will ask for several details about yourself, such as any contact information, as well as any details you have of the debtor, including their contact information and the original invoice balance that is outstanding.
We also ask for you to send us your Terms and Conditions, and copies of any invoices you have which relate to the debt.
We have recovery experience in a vast range of business sectors:
- Financial Services
- Food and Beverage Wholesalers
- Funeral Directors
- Hotel and Leisure Industry
- Building and Construction
- Housing Associations
- Information Technology Services and Sales
- Legal Sector
- Private Healthcare
- Building Societies
- Shipping and Haulage
- Vehicle Contract Hire
- Waste & Recycling
Many companies offer debt recovery services, but very few execute these services effectively and professionally.
Scott & Mears is one of the rare exceptions to this rule, and part of the secret is working closely with our clients.
Because there is no such thing as a standard debt, at Scott & Mears we don’t believe in a standard ‘one size fits all’ service. By working closely with our clients, we aim to develop a tailored strategy to meet their specific requirements and needs.
Not only do we offer high standards, but our rates are also the most competitive in the business and we operate on a “No recovery, no fee” basis, so that you can only benefit from employing our services.
We have an incredible range of experience, expertise and resource that is made available to our clients on demand yet charged on a case-by-case basis.
We take the recovery of our clients’ debts as a personal challenge; one we aim to excel in at every opportunity. Indeed, such is our commitment, we consider it a failure if we don’t exceed our clients’ expectations.
We don’t offer a ‘bully boy’ collection service – and never will! Our experience has proved time and time again that a professional approach is the most effective for recovering debts.
Tuesday: 9am - 5pm
Wednesday: 9am - 7:30pm
Thursday: 9am - 5pm
Friday: 9am - 4pm