Submission of your instruction to Scott and Mears Resolve is a simple process that can be undertaken in many ways. Instructions may be submitted on our pre-printed ‘instruction forms’, email, fax or utilising a client’s existing documentation.

Upon receipt of your instruction recovery action will be commenced in agreement with the client’s recovery profile. Within 24 hours of receipt of your instruction we will have made telephone contact with your customer or forwarded them a letter requesting payment within seven days.

After this period our collection negotiators will contact your customer by 'phone and confirm acceptance of the outstanding debt and negotiate a full settlement.

Dependent on the outcome of these negotiations, further action will be instigated as required to secure your funds in the shortest possible time.

Our aim is always to recover your debt as quickly as possible.

Each client is allocated a direct contact, however, we aim to ensure all of our staff have the knowledge to be of assistance to both clients and their customers as required.